CHATBOT IMPLEMENTATION TO SUPPORT MOBILE LEARNING DURING NCOVID19 PANDEMIC

Abstract

This paper presents the results of chatbot implementation to support mobile learning in higher education. The
goal of the chatbot implementation in this study, among others, is to address high interest of higher education
in Indonesia toward online learning support mainly during the resent NCOVID19 pandemic in which most of
learning process are implemented using online learning mode. The proposed chatbot prototype has been tested
in the University of Andalas, Sumatera, Indonesia. The chatbot is designed using standard software
engineering method and implemented using Android-based mobile application flatform. Respondents for the
chatbot evaluation are chosen based on purposive random sampling among students of Department of
Sociology as sampling population. The data collecting is implemented using survey method with self
administered questionnaires. The overall evaluation results showed that the designed and implementation has
met the students’ expectation. Interestingly most of the respondents showed their interest to use the chatbot