I. J. Br Hutapea, H. . Jonathan Sibarani, J. . Tambunan, and Y. . Agrawa Pasaribu, “THE INFLUENCE OF DIGITAL MARKETING, SERVICE PERCEPTIONS, CUSTOMER COMMENTS ON CUSTOMER SATISFACTION USERS OF THE SHOPEE APPLICATION IN MEDAN CITY ”, jit, vol. 16, no. 3, pp. 543–551, Sep. 2022.