APPLICATION OF EXPERT SYSTEM (FORWARD CHAINING METHOD) IN DIAGNOSIS OF PRINTER FAILURE
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Abstract
Expert systems are used to support solving a problem. An expert system is a system that stores the knowledge and reasoning abilities of an expert entered into a computer so that it can be used to help solve a problem, where the problem requires the expertise of an expert to solve it. This research aims to create a system that is able to make it easier for staff working in fields other than IT to deal with printer problems that often occur. The system to be made is web and android based which can be accessed via a computer or android smart phone that has internet access. In drawing conclusions, the method used is the forward chaining method. Symptoms of damage and rules in the system were obtained from IT staff who are experts in repairing printer damage at M NATSIR Hospital. Later the user will only choose facts according to the symptoms that occur in the printer. Later the results obtained from the system are information on what damage the printer has experienced and what steps must be taken so that services at the hospital do not stop for a long time.
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