EFFECT OF PRECEPTORSHIP SERVICE QUALITY ON STUDENT SATISFACTION IN THE D III NURSING STUDY PROGRAM

Abstract

The quality of preceptorship services plays an important role in delivering competent graduates. The Preceptorship method is a clinical learning strategy, which is intended to help students enter the world of nursing so that they can master knowledge, attitudes, skills and effective communication, so that in the future they can provide nursing care according to their authority and responsibilities. Student satisfaction is an evaluation of the conformity of student expectations regarding the quality of educational services. This research aims to analyze the influence of the quality of preceptorship services on student satisfaction in the DIII Nursing Study Program in Central Tapanuli. The research design used is descriptive analytic. The sample in this study consisted of 80 respondents. The instrument used to measure the quality of preceptorship services (tangibility, empathy, reliability, responsiveness and assurance) and the satisfaction questionnaire used the Winarsih (2013) questionnaire which was modified by the researcher. The results of this research show that there is an influence of Preceptorship on student satisfaction from 3 dimensions, namely the tangible, reliability and assurance dimensions with the p value for the tangible dimension = 0.000 and the p value for reliability = 0.001 while the p value for assurance = 0.0026. Based on this research, it can be concluded that there is an influence on the quality of preceptorship services on student satisfaction

Keywords :  Preceptorship; service quality;  student satisfaction