DETERMINANTS OF PATIENT SATISFACTION LEVELS IN HOSPITALS KINDERGARTEN II PUTRI HIJAU MEDAN IN 2023

Abstract

The purpose of this study was to determine the quality of service and the level of patient satisfaction at Putri Hijau TK II Medan Hospital in 2023. This research method was a cross-sectional study with a quantitative approach. The research sample was obtained by 110, obtained by systematic random sampling. The independent variables in this study were waiting time, admission process, physical environment, and information obtained, while the dependent variable was the level of patient satisfaction. Data eanalysis was performed using univariate, bivariate (Chi-Square), and multivariate (logistic regression Enter method). The results of the bivariate study showed that there was a significant relationship between waiting time (p value = 0.004), the reception process (p value = 0.000), the physical environment (p value = 0.001), and the information obtained (p value = 0.000) with the level of satisfaction patient. Meanwhile, on a multivariate basis, it was found that there was a significant relationship between waiting time (p value= 0.008; OR= 4.362), the receiving process (p value= 0.001; OR= 9.154), the physical environment (p value= 0.023; OR= 3.275) , and the information obtained (p value= 0.000; OR= 7.011). Thus, the dominant factor affecting the level of patient satisfaction is the acceptance process, where the level patient satisfaction is 9 times greater