IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT FOR SALES OF USED SHOES AT MZM SECOND BRANDED TANJUNGBALAI
DOI:
https://doi.org/10.22216/jit.v17i2.1599Keywords:
CRM, System, Applied ScienceAbstract
Background : MZM SECOND BRANDED Tanjungbalai does not yet have a website facility that can promote used shoes and has difficulty storing customer data that has made transactions. Method : In carrying out this research, the researcher used qualitative research methods. This form of research is carried out through interviews or direct observation, aiming to describe a fact or a situation that exists in the place where the research is carried out. Result : From the implementation and testing results, it can be explained that the system designed at MZM SECOND BRANDED Tanjungbalai is a system that provides convenience for admins in data processing, such as inputting product data, product categories, and printing reports. Conclusion : the existence of MZM SECOND BRANDED Tanjungbalai CRM can increase satisfaction, where customers can make transactions and get information easily through the content on the MZM SECOND BRANDED website.
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Lembaga Layanan Pendidikan Tinggi Wilayah X
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with Jurnal Ipteks Terapan ( Research of Applied Science and Education ) agree to the following terms:
- Authors retain copyright and grant Lembaga Layanan Pendidikan Tinggi Wilayah X right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in Jurnal Ipteks Terapan ( Research of Applied Science and Education ).
-
The author holds the copyright of the submitted and published articles, with the understanding that articles are disseminated under the Creative Commons Attribution 4.0 International License.
- The editor team is entitled to do the editing in accordance with the guidelines writing or templete in the Jurnal Ipteks Terapan ( Research of Applied Science and Education ).
